Refund & Cancellation Policy

At Finchbyte, we are committed to delivering high-quality digital marketing services and ensuring client satisfaction. We understand that business needs can change. This policy outlines our approach to refunds and cancellations for all services offered by Finchbyte.

Please read this policy carefully before engaging our services, as it forms part of our service agreement.

1. Service-Based Nature of Our Work

As a digital marketing agency, our services involve significant human effort, time, expertise, and third-party costs that begin immediately upon project commencement. Due to this nature, our refund policy is structured accordingly.

2. Cancellation Policy

Clients may request cancellation of ongoing services by providing written notice as follows:

• Monthly Retainer Services (SEO, Social Media, Content, Email, PPC): A minimum of 30 days written notice is required to cancel. Services will continue through the end of the current billing cycle.
• Project-Based Services (Web Development, Video Editing, one-time campaigns): Cancellations must be requested before the project enters the execution phase. Once work has commenced, cancellation fees apply as described below.
• Advance or Pre-Paid Packages: Cancellations are subject to deduction of fees for work already completed and any non-recoverable third-party costs incurred.

All cancellation requests must be submitted in writing to support@finchbyte.com.

3. Refund Policy

Refunds are evaluated on a case-by-case basis. The following guidelines apply:

Eligible for Refund:

• Advance payments for services where work has not yet commenced, subject to a 10% administrative fee
• Overpayments or duplicate payments — refunded in full within 7 business days
• Services cancelled within 24 hours of initial payment, provided no work has been initiated

Not Eligible for Refund:

• Retainer fees for a billing cycle where services have already been rendered
• Payments for completed deliverables (reports, creatives, website pages, videos, ad campaigns that have gone live)
• Third-party costs already incurred on the client's behalf (ad spend, tool subscriptions, stock assets, domain registrations)
• Work in progress that has been partially or fully delivered
• Refund requests based on dissatisfaction with results (e.g., search rankings, ad performance) where the agreed scope was fulfilled

4. Dispute Resolution

If you are dissatisfied with a deliverable or outcome, we strongly encourage you to contact us before initiating a refund request. Finchbyte is committed to resolving concerns through revision, remediation, or an alternate solution wherever possible.

Disputes must be raised in writing within 7 days of the relevant invoice date or delivery of the deliverable in question. Disputes raised after this period may not be eligible for refund consideration.

5. Refund Process

To request a refund or initiate a cancellation:

• Step 1: Email us at support@finchbyte.com with your full name, company name, invoice number, and reason for the request
• Step 2: Our team will review your request and respond within 3–5 business days
• Step 3: If approved, refunds will be processed to the original payment method within 7–10 business days

Finchbyte reserves the right to decline refund requests that do not meet the criteria outlined in this policy.

6. Ad Spend and Third-Party Expenses

Any advertising budgets, tool fees, platform subscriptions, or other third-party expenses paid on behalf of a client are non-refundable once spent or committed. These amounts are distinct from Finchbyte's service fees and are passed through at cost.

Contact Us

For any questions, concerns, or requests related to this policy, please reach out to us: