Privacy Policy

This Privacy Policy ("Policy") describes how Finchbyte ("we", "us", or "our"), a digital marketing agency operating at https://finchbyte.com/, collects, uses, stores, and protects the personal information of visitors and clients ("you" or "your") who access our website or engage our services.

By using our website or services, you consent to the practices described in this Policy. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE REFRAIN FROM USING OUR WEBSITE OR SERVICES.

1. Information We Collect

We collect information you provide directly to us, as well as data gathered automatically when you use our website. This includes:

• Contact details: name, email address, phone number, company name
• Business information: industry, website URL, marketing goals, budget range
• Communication records: emails, inquiry forms, WhatsApp messages, and call logs
• Payment information: billing address, invoice details (payment processing is handled by secure third-party gateways)
• Technical data: IP address, browser type, device information, pages visited, time spent on site, referral source
• Cookie data: session cookies, analytics cookies, advertising pixels

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, consultations, and service requests
• To deliver and manage the digital marketing services you have engaged us for
• To create, execute, and report on campaigns (SEO, PPC, Social Media, Content, Email, Web Development, Video Editing)
• To send invoices, receipts, project updates, and service reports
• To send promotional content, newsletters, and marketing insights (only if you have opted in)
• To improve our website, services, and user experience through analytics
• To comply with legal and regulatory obligations
• To prevent fraud, unauthorized access, or misuse of our services

3. Cookies and Tracking Technologies

Finchbyte uses cookies, web beacons, and similar tracking technologies on our website to enhance your browsing experience and gather usage analytics.

Types of cookies we use:

• Essential Cookies: required for the website to function correctly
• Analytics Cookies: help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: used to serve relevant advertisements and track campaign performance

You may disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies.

4. Sharing of Your Information

We do not sell or rent your personal information to any third party. We may share your information with:

• Trusted third-party tools and platforms used to deliver our services (e.g., Google Ads, Meta Business Suite, email marketing platforms, CRM tools, analytics providers)
• Subcontractors or freelancers engaged to support specific project deliverables, under confidentiality obligations
• Legal or regulatory authorities when required by applicable law
• Successor entities in the event of a merger, acquisition, or business restructuring

All third-party partners are required to handle your data in a manner consistent with this Policy.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided at the end of this Policy.

6. Data Security and Retention

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL encryption, secure cloud storage, access controls, and regular security reviews.

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Client project data is typically retained for a period of 12 months following project completion unless otherwise agreed.

7. Third-Party Links

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be published on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Policy.

Contact Us

For any questions, concerns, or requests related to this policy, please reach out to us: