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Finchbyte

Grievance Redressal

Last updated Oct 1, 2026

We take every complaint seriously. This page explains how to raise a grievance about our website, services, or the way we handle your personal data, as required by the Information Technology Act 2000 and its Rules, the Digital Personal Data Protection Act 2023 and the Consumer Protection (E-Commerce) Rules 2020.

Grievance Officer

Name: the Grievance Officer
Email: our contact page
Phone: available on request
Address: Finchbyte, available on request

How to raise a grievance

  1. Use the form on Your privacy choices and choose "Make a complaint (grievance)", or email the Grievance Officer.
  2. Tell us your name, how to contact you, what happened, and what you would like us to do. Include any reference number (such as a proposal or request number).

How quickly we respond

  • We acknowledge your grievance within 24 hours (48 hours at weekends and public holidays).
  • We aim to resolve it within 15 days and at the latest within 30 days, and we will keep you updated.

If you are not satisfied

You can escalate your complaint to the Data Protection Board of India for personal data matters, the National Consumer Helpline (1915, consumerhelpline.gov.in) for consumer matters, or the data protection authority or consumer body where you live.